get help with file explorer in windows 10

  1. Fix: Get help with File Explorer in Windows 10
  2. Method 1: Investigating the keyboard
  3. Method 2: Scanning for Malware
  4. Method 3: Disable helppane.exe
  5. Method 4: Use Safe Mode or Try Clean Boot Windows
  6. Fixed: Get Help With File Explorer in Windows 10 [2020 Updated]
  7. The most effective method to Use the Ribbon
  8. Step by step instructions to Change File Explorer’s Settings
  9. Helpful Keyboard Shortcuts
  10. The most effective method to Access Network Drives
  11. Guidelines to Use OneDrive
  12. Tutorial: Get Help with File Explorer in Windows 10 or 11
  13. Navigation
  14. What is File Explorer?
  15. How to launch File Explorer in Windows 10 or 11?
  16. How to get Help with File Explorer in Windows 10 or Windows 11
  17. Use the Ribbon
  18. Quick Access
  19. Backup files
  20. Use the OneDrive
  21. Shortcuts in File Explorer
  22. How to fix File Explorer not working?
  23. Method 1: Update your system
  24. Method 2. Check Corrupted files
  25. Method 3. Extend the C drive
  26. Conclusion
  27. How To Get Help With File Explorer In Windows 10?
  28. What Is File Explorer In Windows 10
  29. Share this Image On Your Site
  30. 1.Traditional Windows Explorer Vs. Windows 10 File Explorer
  31. Disable Quick Access in File Explorer on Windows 10
  32. 2.Windows 10 File Explorer Customization
  33. How do I customize QUICK ACCESS?
  34. How does OneDrive work in Windows 10?:
  35. Navigation Pane:
  36. Show/Hide Hidden Items Setting:
  37. 3. Get help with File Explorer in Windows 10 by using keyboard shortcuts
  38. 4. Windows 10 Issues And Fixes:
  39. File explorer not responding Windows 10
  40. Below are the steps by step instructions on how to troubleshoot the “Not Responding” issue.
  41. 5. Windows Navigation Pane Missing
  42. 6. Windows 10 Search Bar Not Working
  43. 7. Windows 10 File Explorer Hangs When Right Clicks?

Fix: Get help with File Explorer in Windows 10

The Get help with File Explorer in Windows 10 page typically opens when the user hits the F1 key while in a File Explorer window. This is not exclusive to Windows 10 or Microsoft for that matter, as a lot of 3rd party apps (Chrome, Word, Excel, etc.) use this key as a quick help & support button.

error message 6

Some users have reported that their PC will sometimes automatically open a browser window with a Bing search of ” How do I get help in Windows 10“. Others have complained that their PC ends up opening 15-20 different tabs of the same page – this is not Windows 10 normal behavior. While this can simply be a case of a stuck F1 key, there are browser hijackers that are capable of doing these types of things. However, most of the time this issue will turn out to be a keyboard issue.

Besides the standard behavior, there are cases where this Help hotkey will glitch out and open a browser tab every time F1 is pressed, not just in File Explorer. This can quickly become extremely annoying if you want to use the F1 key for something else.

If you’re sick of getting these annoying help/support pop-ups, turn to our methods below that have successfully helped users eliminate the issue. Start with the first method and work your way down until you find a fix that works for you.

Method 1: Investigating the keyboard

Since most of the time, this issue is caused by a faulty keyboard or a stuck F1 key, you should start by making sure that’s not the case. If you have the means, try switching your keyboard to another one and see if the behavior repeats. If you’re using a laptop, try to connect an external keyboard. This should bypass the stuck F1 key on your password.

Keep in mind that if the connection cables under your keyboard become dislodged, it could end up sending multiple interrupted signals that will end up opening multiple “How to get help in Windows 10” windows.

Before you determine that your keyboard isn’t the culprit, use this online tool (here) to check if the F1 key is not pressed automatically by a faulty keyboard. Simply click on Launch the Tester and observe if the F1 key is highlighting without you touching anything.


If that is an issue, you can plug out the current keyboard and plug-in another keyboard to check if the issue is resolved. On a laptop, you can temporarily disable the built-in keyboard.

Method 2: Scanning for Malware

Let’s start by making sure that the pop-ups aren’t caused by a browser hijacker. A browser hijacker is a type of malware that modifies the browser settings without the user’s permission. These are typically used to inject unwanted advertising. Because browser hijackers reside in a grey area (legally speaking), not all of them will get identified by a normal virus scan.

In any case, start by doing a full scan with Windows Defender. To do this, double-click on the Windows Defender icon in your taskbar (bottom-right corner).
windows defenderIn Windows Defender, click on Virus & threat protection and click on Advanced Scan. Then, select the Full scan and hit the Scan now button.
advanced scan

Note: Keep in mind that this process can take over an hour, depending on your hard drive size.

When the process is finished, check to see if any malware has been identified. If Windows Defender successfully identified and removed the malware, reboot your PC and see if the random pop-ups are gone. If you’re having the same issue, you can also try running a scan with Malwarebytes before moving to the next method.

Method 3: Disable helppane.exe

If the methods above haven’t made the unexpected help pop-ups to go away, you can try disabling the helppane executable. This might seem drastic and you will lose the help functionality via the F1 key. But if your system has glitched and is opening the same help tab in every application, this will help in stopping that behavior. Here’s what you need to do:

That’s it. Now the Help tab triggered by the F1 key will no longer bother you. If for some reason you want the help functionality back, simply rename the HelpPane executable to what it was before.

If for some reason, the methods above have been unsuccessful, or if you’re reluctant to modify the permissions using Method 3, you can also consider using SharpKeys. This software is capable of disabling the F1 button entirely. But doing so will defeat the purpose of using the F1 key for another activity.

Method 4: Use Safe Mode or Try Clean Boot Windows

There can be a 3rd party app that can cause the current behavior of the F1 key. To rule that out, either clean boot windows or use Safe mode. Using Safe mode/Clean boot, you will be able to boot your computer without any third-party applications running. From there, you can start enabling the applications again manually and determine which was causing the problem,


Fixed: Get Help With File Explorer in Windows 10 [2020 Updated]

Windows 10 never again has worked in help for File Explorer. Microsoft makes you look at the web for data, so this is what you have to think about utilizing Windows 10’s record director. File Explorer has some new highlights, including a lace interface and implicit Microsoft OneDrive for matching up your records to the cloud.

The “Brisk Access” region in the sidebar replaces “Top picks” on Windows 10. You can move envelopes to the Quick Access zone to “pin” them for simple access later on. Windows 10 will naturally add your as of late utilized organizers to this region, as well. You can redo Quick Access from the alternatives window.

The “This PC” segment replaces the “My Computer” thing on Windows 7. It contains easy routes to client information envelopes on your PC just as different drives, for example, USB drives and DVD drives.

The most effective method to Use the Ribbon

The strip in File Explorer works simply like the lace in Microsoft Office applications like Word and Excel. There are a couple of various ways you can utilize it. If you’d preferably observe the strip constantly, you can grow it. The Share tab offers choices for messaging, compressing, and printing documents, just as consuming them to circle and sharing them on the nearby system.

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In the View tab; You can empower a see or subtleties sheet to see more data about a choice to document, pick whether you need huge record symbols or a thick record rundown, and sort records by any criteria you like.

Step by step instructions to Change File Explorer’s Settings

To change File Explorer’s settings, click the “View” tab on the lace and snap the “Alternatives” symbol. It has a couple of new alternatives—for instance, you can control whether File Explorer opens to the Quick Access or This PC perspective, or whether it naturally shows as of late and regularly utilized organizers in the Quick Access see.

Helpful Keyboard Shortcuts

Document Explorer is pressed with valuable console easy routes to assist you with achieving undertakings quicker.

The most effective method to Access Network Drives

Windows 10 never again incorporates the HomeGroup highlight, so you can’t utilize that to share documents and envelopes between your PCs no problem at all. You can either utilize OneDrive or utilize the good old document and organizer sharing system alternatives. Instructions to Back Up and Restore Your Files

It’s not only for making and reestablishing immense reinforcements—File History can naturally back up various forms of your documents, and you can utilize File Explorer to reestablish those past renditions no problem at all. Empower “Naturally back up my documents.” In the settings.

After you’ve set it up, you can choose a record or organizer, click “Home” on the strip, and snap the “History” catch to see and reestablish more established variants of that document or envelope.

Guidelines to Use OneDrive

OneDrive is united with File Explorer on Windows 10. It synchronizes records web utilizing the Microsoft account you sign in to Windows 10 with. It works in addition to Dropbox, Google Drive, and Apple’s iCloud Drive.

To begin, click the “OneDrive” elective in File Explorer’s sidebar. You’ll be prompted to sign in to OneDrive, if focal. On the off chance that you aren’t, you can essentially put records in OneDrive. They’ll be moved to Microsoft’s servers. You can locate a functional pace the OneDrive envelope on different PCs you sign into the proportionate Microsoft account with, through OneDrive applications on your telephone, and on the OneDrive site.

The “Status” field in the OneDrive window shows you the status of each record. A blue cloud picture shows the record is dealt with on OneDrive on the web yet will ordinarily be downloaded when you open it. A green checkmark shows the report is dealt with both on OneDrive and your present PC.

You can control OneDrive’s settings from the OneDrive warning region (framework plate) picture. Snap the cloud-molded OneDrive picture in the notification zone at the base right corner of your screen—if you don’t see it, you likely need to tap the little up shock to the opposite side of the pictures to discover it. Snap “More” and snap “Settings” to locate OneDrive’s different settings, where you can control which organizers are synchronized, the proportion of your trade and download data move limit OneDrive uses, and different settings.


Tutorial: Get Help with File Explorer in Windows 10 or 11

File Explorer is a necessary tool in Windows 10/11 to view and manage your files and folders. This article will teach you how to get the best help with File Explorer in Windows 10/11.


By Bryce twitter / Last Updated September 30, 2021

What is File Explorer?

File Explorer also called Windows Explorer in the earlier Windows version, is a crucial tool in Windows 10. Usually we use it to view files and folder every day, but actually, Windows inserted various features helping you to well manage your data. Refer to this article, it helps you to access it and illustrate you how to get help with File Explorer in Windows 10.

How to launch File Explorer in Windows 10 or 11?

There are many methods to open the File Explorer in Windows. Here we list the most common way.

Keyboard shortcut: By pressing the “Win + E” key, the File Explorer will be opened up.

The PC icon : On the Desktop, double-click the “This PC” icon or right-click it and hit “Open”, and you will see this tool.

The Start menu: Click the “Start” on the left bottom, and click “This PC” or go “Windows System” > “This PC” to open it.

вњЌTip: If you find File Explorer icon missing from Start menu, follow these instructions:

1. Click “Start” > “Setting” > “Personalization”.

2. Click “Start” on the left-side panel, and click “Choose which folders appear on Start”

3. Turn on the File Explorer button. Then you will see the File Explorer icon in the Start menu.

Th e Cortana search : Microsoft build in Cortana virtual asssistant, click the Cortana search box, and type “file explorer” on it, and press Enter. Then File Explorer will be opened.

Power User Task: Press “Win + X” to open Power User Task, and click “File Explorer”.

How to get Help with File Explorer in Windows 10 or Windows 11

Now I believe you have known how to open File Explorer. In the next part, we will walk you through the main features of File Explorer in Windows 10 or Windows 11.

Use the Ribbon

Ribbon is like a guiding box demonstrating some simple operation you can execute in a click or serveral steps. When you open File Explorer, you can see the Ribbob on the top of it. If it is there, Press keys «Ctrl + F1» simultaneously.В There are 3 tabs in Ribbon: Home, Share, View.В Here are some information about these tabs.

the ribbon

1. “Home” tab provides some basic functions and information for you like pinning to quick access, creating a new folder, copy, delete, select, properties, etc.

For example, you may want to copy or move a file or folder to another place, like you may want to get your files on a USB drive, or move your photos on your computer. You can click the file or folder to choose it, and click the «Move to»В orВ «Copy to«, and choose destination folder to move or duplicate a file or folder.

1.В you should know that «Move to» will delete the iriginal document, while «Copy to» will make a copy of the seleted file on another place.
2. If you want to copy a file, you can open the destination folder and the original folderВ simultaneously, and click and drag the file or folder to the folder where you want to put the file.

2. “Share” tab gives the options to share files with your friends. By clicking E-mailing, faxing, printing, cloning icon, you can choose different way to share your data with others. Just choose one of these way, and follow its prompts.

3. With the “View” tab, you can adjust the appearance of the File Explorer. This tab allows you to decide the size of icons and to sort files or folder in different way. And you can also hide selected items if you don’t want it to be viewed by others. Besides, With “view” tab, you can preview pictures, Word files and determine the arrangement of files.

Quick Access

Quick Access is also a great function you can get help with File Explorer in Windows 10. With this function, you can access any folders with just one click. Here is how to use it.

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Step 1. Open the File Explorer, and navigate to the folder you want to pin to Quick Access.

Step 2. Right-click the folder or select the “Home” tab, and click “Pin to Quick access”. Then it would be added to Quick Access. Next time, you want to access this folder, you can just click the folder under the Quick access. Then the folder will be opened immediately.

pin to quick access

✍Tip: If you want to remove it from Quick access one day, you can right-click the folder under the Quick access and select “Unpin from Quick access”.

Backup files

In Windows 10 system, you can back up or store your files with File History. It will automatically backup your files, and you can restore the file to any previous version as you wish.

Firstly, you need to go “Setting” > “Update& Security” > “Backup” and enable “Automatically back up my files”.

Then, if you need an old version of any files, you can click the “History” icon to restore previous version of the file as long as it is backup by File History.

history file

Use the OneDrive

OneDrive is an online hosting service provided by Microsoft. Like other cloud drives, Google Drive, Dropbox. Once you upload files and folders to OneDrive, you can access those files and folders from any other devices that installed OneDrive. If you have some data you don’t want to lose, it can also be a backup tool. Then let’s see how to use the OneDrive.

Step 1. Open the File Explorer and drag the files to the OneDrive in the left sidebar.

one drive

Step 2. Then you will be prompted to get a Microsoft account. After that, the files will be uploaded to OneDrive. When it is finished, you can access any files in the OneDrive with your Microsoft account via OneDrive App or OneDrive website.

вњЌNote: You can right-click the cloud-like OneDrive icon at the bottom right corner of your screen to change specific settings, such as notifications and account settings.

Shortcuts in File Explorer

In addition, in order to work efficiently, here we list some shortcuts to help you better utilize the File Explorer in Windows 10:

Shift + Delete –delete a file or folder

Ctrl + D – delete file or folder to recycle bin

Ctrl + E – go to the search box

Ctrl + N – Open a new File Explorer window

Ctrl + W – Close the current File Explorer window

Alt + P – Show/Hide the preview pane

Alt + Enter – Display the Properties dialog box for the selected file or folder

Alt + Right arrow – View the folders

Alt + D – go to the address bar

Ctrl + middle mouse bottom– change the size of each file in the current window.

Ctrl + Shift + E – Display all folders above the selected folder

Ctrl + Shift + N – Create a new folder

How to fix File Explorer not working?

File Explorer is very helpful for the daily use, but you may encounter the typical issue that the file explorer is not working or not responding. And you can follow the steps to fix this issue.

Method 1: Update your system

Step 1. Go “Start” > “Setting” > “Update & Security” > “Windows Update”, and click “Check for updates”.

check update window 10

Step 2. Then you will know if your system is the latest version, if it is not, please update it to the latest.

Method 2. Check Corrupted files

The “File Explorer not responding” issue is probably caused by file corruption. You can check if there are some corrupted files with Command Prompt.

Step 1. Press “Win + R”, and type “cmd” on the Run box to open Command Prompt.

Step 2. Type “sfc/scannow” and press Enter.

scannow windows

Step 3. After the scan, this command will fix corrupted files automatically. It takes just a few minutes.

Method 3. Extend the C drive

You may not store plenty of files on C drive if you want your computer to run smoothly. However, over time, the C drive is getting full, which would affect the running of the computer, so the File Explorer would become not working or responding. Then you can extend the C drive with third party software to solve it.

AOMEI Partition Assistant Professional is a good measure for you to extend your system drive to improve the performance of your computer. With just a few steps, you can allocate free space from another drive to C drive. Besides, it is also a hard drive manager. If you want to format, wipe, create partition, split partition, which are not supported by File Explorer, this tool can also help you.

Download the Demo version and see how it works.

Step 1. Open the AOMEI Partition Assistant, and right-click the partition that has enough space, and choose “Allocate Free Space”.

allocate free space

Step 2. Here you can set the allocated size as you wish to C drive, and click “OK”.

allocate from d to c

Step 3. Click the “Apply” in the main interface to start allocating free space to C drive.

apply allocate free space

Besides, AOMEI Partition Assistant has other functions that can improve computer performance so that the issue probably can be fixed, such as, migrating Windows 10 to SSD and aligning partition.


Now, I believe you have a rough understanding of File Explorer. You can add this webpage to your bookmark so as to you can read it at any time.

If you have any question about File Explorer, you can leave a comment, or if you have other tricks to utilize File Explorer, you can also share to other users.


How To Get Help With File Explorer In Windows 10?

Last Update April 29th, 2020 If you want to get help with File Explorer in Windows 10 and customize file explorer in Windows 10, then you are at the right place.

For those of you who are getting confused with the name “File Explorer “, I will clear your confusion right away.

The File Explorer in Windows 10 is the new version of Windows Explorer that used to be in the previous Windows Versions. It’s a Windows Explorer update. So now whenever you hear File Explorer, its the same thing as Windows Explorer but will lot of different useful features.

In the past, we were using Windows Explorer with Windows Operating Systems. But from Windows 8 OS, that Windows Explorer got a new name and some beneficial features that I will cover in just a second, Read on...

How to get help with File Explorer in Windows 10

Getting help with File Explorer in Windows 10 is a piece of cake. The new File Explorer provides lots of different ways by which you can get help easily and quickly.

In this guide, we will cover the new features that are integrated into Windows 10 File Explorer and how to use them effectively. We will also solve some common issues faced by users when using Windows 10 File Explorer.

First thing first, let’s make a checklist of what we are going to learn from this guide.

We will first compare the traditional Windows Explorer with the all-new File Explorer

Learn how to get help with File Explorer in Windows 10 by customization.

Then we will learn some Keyboard Shortcuts for Windows 10 File Explorer

Windows 10 issues and fixes: Windows 10 File Explorer not responding issue

So are you ready to learn how to get help with File Explorer in Windows 10? I guess yes. Let’s start…

What Is File Explorer In Windows 10

In short, the File Explorer is a File Management feature of Windows 10. It is used to browse files and folders on your computer.

File Explorer as the Graphic User Interface (GUI) helps the user to perform various operations within the computer system without any technicality. Anyone with zero technical knowledge can easily browse through the computer using the Windows 10 file management system.

Now let’s see what changes made on the new File Explorer Vs. Windows Explorer is.

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Windows 10 File Explorer Features Infographics

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1.Traditional Windows Explorer Vs. Windows 10 File Explorer

Quick Access: When we open Windows Explorer on our Windows 7 or older operating systems it opens with system drives BUT in Windows File Explorer it defaults to “Quick Access” which is a good thing as you can configure the “Quick Access” window with the folders that you constantly use, no matter where they are in the drives.

↪ OneDrive: A cloud storage application by Microsoft is added to the left pane in Windows 10 File Explorer that is not there in Windows 7 or older versions.

“Home” “Share” “View”: menus are smartly integrated on the top with a lot more options to choose from, which is not present in the Windows Explorer.

Navigation Pane: All the Panes, Layout, Current View, Show/Hide options are smartly integrated under the View tab to make the navigation more smooth.

↪ Flat UI: File explorer got a flat lite look as compared to the traditional Windows Explorer.

The Favorite menu on the left in Windows Explorer is changed with the “Quick Access” menu.

If you want Windows to take you to “My Pc” and not to “Quick Access” when you open File Explorer, you can change easily change it. Just follow the instructions below.

Disable Quick Access in File Explorer on Windows 10

File explorer in windows 10

There are many other Pros in File Explorer in Windows 10, but I kept it short to introduce you to it.

Now let’s go to the next point where we will learn about How to get help with File Explorer in Windows 10 by customizing it.

2.Windows 10 File Explorer Customization

How do I customize QUICK ACCESS?

Windows 10 File Explorer Customization is very easy to do, let’s see how to customize Quick Access.

We all have folders that we access many times throughout our time on our computer/laptop.

Quick Access” feature makes it easy for you to add any number of the folder from any location on your drives to the “Quick Access” window, you can also remove the folders that you don’t want to be shown on the “Quick Access” window by just a mouse click.

To pin any folder to your “Quick Access” window just right click on the folder and click “Pin to Quick Access” or to remove already pinned folders just right click and then click “Unpin from Quick Access“. See below screen snap:

Pin to quick access

Unpin from quick access

If you want to disable quick access Windows 10 you need to go to:

File > Change Folder And Search Option > Under the general tab > Privacy > And uncheck the 2 options there and then click ok.

How does OneDrive work in Windows 10?:

OneDrive Windows 10 is a cloud storage application where you can store your important files and folders directly from your computer and then can access it anywhere in the world.

If you heard about Google Drive, then OneDrive is the same thing. To use free cloud storage application, you need to sign up for a Microsoft account.

Once you are signed up, you can use your OneDrive as you like or can directly sign in if you already have one.One Drive Signup

Note: You will get only 5GB free cloud storage from One Drive and if you want to upgrade there are options to do so.

You can also customize your navigation pane from the VIEW tab on the top.

Navigation paneAs can be seen, on the above screenshot you can use other options to customize as per your need. You can also press the F1 key on your keyboard to get help with File Explorer or any separate Window that you are on.

When you press the F1 key, a new window will open with Bing search engine that will show websites results that are helpful in solving your doubts and queries.

So you see that it’s very easy to Get help with File Explorer in Windows 10.

Show/Hide Hidden Items Setting:

The new Windows 10 File Explorer has highlighted some frequently used settings in its VIEW tab. One of the heavily used settings is Hidden Items setting.

Now, to show or hide Hidden Files, you do not have to go deep in the Folder Options. You can now quickly show or hide hidden items on your Windows 10 system with just a click.

To do this navigate to File Explorer >> View Tab >> Check/Uncheck Hidden Items

Show Or Hide The Files And Folders That Are Marked As Hidden

3. Get help with File Explorer in Windows 10 by using keyboard shortcuts

4. Windows 10 Issues And Fixes:

File explorer not responding Windows 10

If you are facing Windows 10 File Explorer problem like it goes to “File Explorer Not Responding” mode or you see “Windows has stopped working” or Windows 10 File Explorer not responding on right click then I have a solution for you that you can try.

I faced the similar Windows File Explorer not responding issue a week ago when I was using Windows 10 File Explorer.

My Windows 10 File Explorer crashes repeatedly, and after lots of research I came up with the solution that worked for me like a charm.

You can also try this Windows 10 File Explorer fix to solve your problem. In my case, there was an old software on my computer that was causing the issue.

Below are the steps by step instructions on how to troubleshoot the “Not Responding” issue.

Step 1. Download & Install CCleaner software (Free), this tool will clean up Windows 10

Step 2. Now launch it and click on the TOOLS option

Step 3. Now go to STARTUP and disable all software that shows up.

Now once you did that, start the software one by one and see if Windows 10 File Explorer is crashing or not.

If after enabling a software File Explorer goes in “Not Responding” or crashes that means that particular software is having the issue.

Just uninstall that software if it’s not essential to you or try downloading the free copy of that software and install again.

In case, the above solution does not work for you then install Microsoft Fix It for Windows 10 and run it on your computer.

5. Windows Navigation Pane Missing

When you go to File Explorer in Windows 10, and you noticed that there is no navigation pane on the left side of the screen, then do not worry.

Just click on the “VIEW” tab that is located at the top of the File Explorer and then click on Navigation pane as shown below.

Navigation pane

Now you will be able to see Navigation pane in File Explorer.

6. Windows 10 Search Bar Not Working

If the search box not working in Windows 10 File Explorer, then there is a setting in File Explorer in Windows 10 that can be done to make the search function.

The main reason Windows search not working is that option is not enabled. Just follow the below path to enable search in Windows 10 File Explorer.

Go to File on the top left >> Click Change Folder and Search Options >> Click the Search Tab >> Check the box Don’t use the index when searching in file folders for system files(searches might take longer) >> Apply >> Ok.

Now Windows 10 Search bar should work.

7. Windows 10 File Explorer Hangs When Right Clicks?

Many of you may be facing the issue of File Explorer crashing after right-clicking on it. To solve this issue with the Windows 10 File Explorer follow the below steps:

cmd netsh

cmd winsock

The command execution will complete n few seconds.

Once its completed, restart your computer.

Also Read: How To Get Help In Windows 10? Step-By-Step-Tutorial


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